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How to increase your accessibility toward potential prospects?

By: Eric R.P.Knieriem

Get some proven tips and a real case study. In this report I will show you how measured data leads to successful actions. The topic is all about customer specific accomplishment-measurements. It is a part of our quality-management system.

In order to spare time, the scarce resource, it is very helpful to bind external know-how for important projects. The daily work in a small business can already be very high and often times almost impossible to do necessary additional work all by oneself.

Success-strategy No.6: Let your business be assessed by your customers. The perception of your business from view of your customers shows, provided you measure these results well, their opinion of how well you are doing.

Tools: You can take customer-surveys, conduct focus-groups and keep track of the acknowledgment and complaints you get.

A smart point to start with is: Approachability, products, services, sale and customer service-performances, image and customer-loyalty.

My tip for you is this: Our most successful customers concentrated on one starting point each, then they optimized and developed it to a substantial benefit for all participants.

A real project

A producing business located in Germany went into a project to improve their accessibility and reputation with the business home page. Arguna Consulting was and is responsible for the internet marketing strategy and leads the project in order to secure success.

How it all began The small business owner got in contact with us, in order to increase the success-promising and strategic starting points "image and accessibility" concerning prospects. The homepage was not doing very well.

First, we developed a sound project-plan and sensible goals together. At the same time we determined what was going on in the areas of attainability and image.

Altogether 8 internal and external specialists were put together for the project-team: Internally two managers, a sales manager and the marketing-manager. A external graphic designer, web programmer and photographer took on with the technical tasks. Arguna Consulting managed the project and provided a convenient internet marketing strategy.

The most success-promising starting points were found in the carried out inventory of the current state. The rankings of the previous internet-appearance in the search engines Google, Yahoo! and MSN was not very satisfying; additionally, more qualified visitors should come to the web site and become prospects and ultimately new customers.

After a series of constructive meetings and a thorough investigation, the new niches and markets were found. In the further course, much was written, designed, creatively photographed and programmed. A competitor-analysis and the web code optimization were carried out additionally. "Last, but not least" we transported the value-hierarchy of the company into the company-philosophy, vision and mission.

The project-management provided a convincing capacity to work for all participants and pushed useful structures. That led to an efficient work-division and very few competence-fights. Little later, this was concentrated and intensive phase successfully finished, and the brand-new home page went online.

The accessibility had risen already after two weeks by heavenly 1300 percent, the market share leaped into the height by 310 percent! Within 14 days an unexpectedly high number of new potential customers spoke with the small business and it was possible send a multitude of offers out to prospects.

These measurement and metrics could be won from the analysis of the business-internal accomplishment-indicators.

And the show goes on...

Summary: The entrepreneur will reach his ROI (Return on investment) in a shorter time than planned. This time will clearly be before the planned break-even-point. Here the solid and thorough working through all project-phases has fully and completely been approved once again.

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