Home | Business | Management

Do you want to build a strong business?

The Integral Quality Management System contains an action oriented and a result measuring part. From 1 to 5 we will go through all the action steps you need to take as a responsible business owner. From 6 to 9 you are going to measure your results in many different aspects. Keep developing both aspects and your success is certain. And it is fun. In fact make sure it is fun.

1. Leadership. You need to develop a thriving vision, a touching mission and the values of your business and act as a model for a culture of excellence. This can mean that you contribute personally and actively to improvement-actions.

2. Business strategy and politics. Business politics and strategy are based on information from accomplishment-measurement, market-research, as well as the educational-oriented and creative activities. Keep an eye on the development-trends of the market including the activities of the competition and take your prospective costumers into account.

3. Co-workers. Co-worker-resources are planned, managed and improved. Do it yourself or delegate it. The workers and the company keeps up a regular dialogue. You could guarantee fairness in all operations and equal opportunity for all.

4. Association. Buildings, facilities and material are managed properly. You also manage Information, knowledge and technologies. Quickly find ways to guarantee the cultural compatibility and the knowledge-substitution with partner-organizations.

5. Business Process Reengineering. Business-processes are improved with demand and innovation is used, in order to satisfy customers and other interest groups fully and, to increase the net value added for these. Products and services are drawn on the basis of the needs and expectations of the customers and are developed.

6. Results concerning customers. Here you are to analyze, to plan and to improve and, in order to predict, how external customers perceive the performance of your business, your company. Metrics concerning your sale and customer service-performances should be: - Abilities and behavior of the co-workers; - Advice and support; - product-specific trainings; - Reaction time; - technical support; - Guarantee and guarantee-regulations.

7. Specific results concerning your staff. This is about internal measuring results, that the business uses, in order to oversee the performance of the staff - to analyze, to plan and to improve and, in order to predict, how the staff perceives this performance. Here you can measure factors of motivation like: - Possibilities, to learn and to reach something; - and Acknowledgment.

8. Society specific results. With these measuring results, it is about how the company perceives (on the basis of surveys, reports, public events, representatives of the public, government-authorities) the business. Measure your coverage in the press; - Certification;- Product-admissions.

9. Key-results. These measuring-results are the key results, which the business had planned. Information and knowledge: - Accessibility; - Integrity; - Relevance; - Timely availability; - Knowledge-communication.

Rundown: Moving from step 1 to 9 is the organic way of this growth process. An other option is start at that which "jumps" at you.

Article Source: http://www.uberarticles.com/articles

Before starting to improve your company, make sure to read Eric Knieriem`s resourceful information on building a arguna-consulting.de/qualitymanagementsystem/index.html">quality management system, and systems management This article is available as a unique content article with free reprint rights.

This article is licensed under a Creative Commons Attribution-No Derivative Works 3.0 Unported License, which means you may freely reprint it, in its entiretly, provided you include the author's resource box along with LIVE VISIBLE links (without "nofollow" tags).